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iLoveMats works hard to ensure that all our products are made to high-quality standards & shipped on time and accurately.
First of all, if you would like to modify your order or claim about product's quality for any reasons and request return/ replacement, please contact our support at info@ilovemats.com and so important to follow our guide.
Order Modification
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change), so we can't support you if you want to return an item because of color/ size or and modification after that date. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.
iLoveMats can still correct/modify your shipping address before we finish making the product and ship it out (this process takes an average of 3-5 days).
When can I request a replacement item or return it?
To be eligible for a refund/replacement, please make sure that:
Firstly, customers have 15 days from the day they received their item to request a replacement or refund. Shipping and handling fees are not refundable in any case.
Secondly, each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or return for any of the following reasons:
Lastly, since your order is made just for you, we are not responsible for returns or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase.
Damaged/Incorrect OR Low quality Products
We guarantee to issue you a free replacement or return in the following situations:
The design was poorly printed.
You received a different size from what you ordered.
You received a different product from what you ordered.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the product, or the damaged area of the item.
Check our size chart carefully because if your ordered size doesn't fit you, we can't take responsibility.
Can I exchange the product?
If you are not satisfied with your purchase, please contact iLoveMats support at info@ilovemats.com, we’ll make it right.
How do I return the items?
Return shipping address: 1646 Blaisdale Rd, Unit 2600, Richmond, TX 77406
A: If a customer would like to return the item we only accept the return of items if they meet all of the following conditions:
Within 15 days of receipt of your shipment
In original condition
In the original packaging
After contacting our supports and receiving our response, please do exactly the following instructions:
Pack all the returned items, along with a print-off of your confirmation of purchase email.
Go to the local post office, or another courier, to ship the package to the address: 6308 E 15th St 1D, Tulsa, OK 74112
Please provide us the tracking number from the post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
Return and shipping cost:
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us:
Address: 6308 E 15th St 1D, Tulsa, OK 74112
Email: info@ilovemats.com
Call: (918) 889-0905
This Privacy Policy discloses the privacy practices for ilovemats.com and its related sub-domains, sites, services, and tools, or any successor site (“Website”). This Privacy Policy (the “Privacy Policy”) describes the ways in which we collect, store, use and protect the information collected due to your use of the Website. By providing us with your information you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy. By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy.
PERSONAL INFORMATION:
Your name, address, phone number, email address, user name, password, billing and credit card information, order history, feedback, IP address and location, digital device name, type and configuration, the URL from which you accessed the Website, demographic information, and other such ‘Personal Information.
GENERAL INFORMATION:
We also receive more general information from you as a result of your visits to, and use of, the Website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the Website, your browsing history, cookies, and other such ‘General Information’.
TREATMENT OF PERSONAL INFORMATION:
a.ilovemats.com use of other companies and/or individuals to perform functions on its behalf (e.g. processing credit card payments, providing customer service, data hosting services), and in such circumstances, these companies or individuals will be provided access to only such Personal Information required to fulfill their functions (and only on the agreement that they do not use your Personal Information for any other purposes); and
6.You may review or update the Personal Information that Ilovemats.com holds in respect of your account by contacting Ilovemats.com at info@ilovemats.com.
8.CHILDREN PRIVACY INFORMATION:
Ilovemats.com is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. Ilovemats.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required to seek the consent of your parent or guardian to purchase products from the Site.
The Website may contain links to other websites:
Please be aware that Ilovemats.com is not responsible for the privacy practices of websites not operated by Ilovemats.com, and cannot guarantee the security of any of your Personal Information collected there. Ilovemats.com encourages you to read the privacy statements of each and every third-party website that collects your Personal Information.
We welcome your questions or comments regarding the Privacy Policy:
Email us: info@ilovemats.com
Address: 5811 E 53rd St, 1D Tulsa, OK 74135
COVID-19 UPDATE
Due to the heavy impact of the Covid-19 epidemic on the freight sector, our goods will be delivered to our customers later than expected. We are very grateful that you continue to support us during this difficult time. We will try our best to deliver the goods to you as soon as possible. In case you have a delivery delay, or delay in receiving tracking please don’t worry, contact us whenever you need assistance, we are always by your side.
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We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Please Note: Estimated Ship Timelines Does Not Include Handling/Production Time!
Delivery Time = Handling time + Transit time
( Order cutoff time ) : 2:00 PM (GMT-08:00) CT (Houston)
All our products are made as ordered just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
All items are shipped out around 3 – 5 Business days (Monday to Friday)after receipt of payment.
** On average, the order is produced and shipped from our facility 3-5 business days after purchase with standard shipping.
ESTIMATED SHIP TIMELINES*
Handling Time: 3 – 5 Business days (Monday to Friday)
Transit Time: 5 – 10 Business days (Monday to Friday)
“Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Your order may arrive in multiple packages and shipments. Depending upon the type, quantity, and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
COMMON SHIPPING QUESTIONS
1- When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 3-5 days and after that, we will be sending an email notice with your tracking number on it.
2- How much you are charging for shipping?
Our shipping depends on the shipment weight and where it is being sent. If you would like an approximation, let our staff know which type of item you would like and the zip code to where it is being shipped. We can offer a general shipping quote via phone or email after receiving this information. Or you can check your shipping rates online at our website by adding your cart.
3- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please info@ilovemats.com and we will fix it for you.
4- Will customs and taxes be included in the product price?
Extra charges like Import tax, duties, and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
5- Verification?
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified (With this sort of time frame, it makes it difficult for us to change or cancel your order.)
6- Can I have a tracking number?Yes, we will send you a tracking number via email. In some cases, it can take up to 3 days. You can later track your Order by clicking on “Track Your Order” in the Main Menu.
If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don't get send automatically.
7- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at info@ilovemats.com.
We accept all major credit cards
Payment must be made fully before shipment. Our products are personalized and hand-crafted according to your specific design and request. We will start production of your order upon confirmation of payment.
Receive payment
We require customers to pay in advance 100% of the order amount including shipping costs if any.
Payment methods
Credit Card
We have several payment methods. Customer can check out directly with credit/debit card via Stripe payment gate. We accept Credit Card/ Debit Card (Visa, MasterCard, Discover, and American Express).
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Please Note: Estimated Ship Timelines Does Not Include Handling/Production Time!
Delivery Time = Handling time + Transit time
( Order cutoff time ) : 2:00 PM (GMT-08:00) CT (Houston)
All our products are made as ordered just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
All items are shipped out around 3 – 5 Business days (Monday to Friday)after receipt of payment.
** On average, the order is produced and shipped from our facility 3-5 business days after purchase with standard shipping.
ESTIMATED SHIP TIMELINES*
Handling Time: 3 – 5 Business days (Monday to Friday)
Transit Time: 5 – 10 Business days (Monday to Friday)
“Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Your order may arrive in multiple packages and shipments. Depending upon the type, quantity, and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.